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Terms & Conditions

Acknowledgment and Acceptance of Thunder Jet Whale Watching – Terms And Conditions

Our whale guarantee is a 100% guarantee to sight whales on our 2 Hour cruise, or you receive a FREE return cruise. A whale sighting is at the discretion of the captain and your free cruise is subject to availability. Thunder Jet Whale Watching has the right to refuse any passenger for any reason.  All Thunder Jet Whale Watching passengers must meet the minimum height and age requirement of 130cm and 10 years old. Thunder Jet Whale Watching will not be responsible for any personal injuries, equipment loss or damage sustained travelling with Thunder Jet Whale Watching.  Passengers travel with Thunder Jet Whale Watching at their own risk.  Passengers may get wet, and are strongly advised not to carry any valuables whilst travelling with Thunder Jet Whale Watching.  Thunder Jet Whale Watching takes no responsibility for safety or loss / damage to valuables.  Passengers who are pregnant, suffer from back, neck, or heart conditions and/or any other pre-existing medical conditions or injuries must not ride with Thunder Jet Whale Watching. All passengers are required to sign an Assumption of Risk Form prior to departure/or have signed on their behalf by a parent or guardian.  Thunder Jet Whale Watching reserves the right to refuse service to those who are believed to be affected by alcohol or drugs and no refund will be provided.  Thunder Jet Whale Watching has the right to substitute any vessel at any time.  Ride may change or be cancelled due to weather conditions.  We will operate if it is raining.  Thunder Jet Whale Watching reserves the right to cancel services due to inclement weather (generally defined as precipitation greater than a drizzle, wind and swell conditions by Thunder Jet Whale Watching).  Thunder Jet Whale Watching reserves the right to cancel or void your gift certificate if you make a booking and do not show up or show up late. This also applies for same day bookings (i.e. those made on the same day as departure).  Passengers must be at the wharf 15 minutes prior to scheduled departure.  Thunder Jet Whale Watching reserves the right to resell the seats after this time and charge the client in full if these seats cannot be resold. All tickets (including all types of gift certificates and group booking vouchers) are non-refundable and non-transferable.  Passengers may be filmed/photographed during the ride.  Thunder Jet Whale Watching reserves the right to reproduce such films/photos for any purpose whatsoever without notification, compensation or payment.  All details enclosed are correct at time of publishing and are subject to change without notice.

 

Making A Booking

When you make a booking, Thunder Jet Whale Watching reserves the right to:

  • Accept or reject the booking for any reason
  • Including, the unavailability of any product or service
  • All bookings must be confirmed prior to departure
  • To confirm your booking, a valid credit card number and expiry date must be provided. Your booking will not be confirmed unless we receive this information
  • You may place a booking by:
    • Post
    • Telephone
    • Online
    • Please make sure you record your confirmation for your records

If your booking is accepted, Australian Spirit Sailing Company/Sydney Eco Whale Watching will send you a confirmation letter or e-mail – in writing of your booking.

 

Bookings

  • Bookings for the Thunder Jet Whale Watching Tours are valid solely for that year they are booked. e.g. winter or spring 2015
  • Gift Certificates are valid for that year of the Whale Watching season. E.g. 2015
  • Gift Certificates are not refundable. See conditions below
  • If you do not attend as booked, you will have to pay the full amount of your tour price
  • No refunds are available if you have booked through an agent or agent website
  • The transaction for your booking through an agent is with your booking company / agent
  • The availability of products and services may change from time to time

Right to cancel

  • Thunder Jet Whale Watching reserves the right to cancel the tour before and during the tour if:
    • The weather and / or
    • The safety conditions are unacceptable
    • Ocean / sea conditions are unsafe
  • If the tour is cancelled, Thunder Jet Whale Watching will reschedule the tour at a mutually agreed date. This will be subject to availability and current bookings at the time.
  • If the weather / ocean conditions are bad, unsafe or unsuitable to proceed, or a combination of conditions and the tour has to be postponed you can:
    • Transfer / reschedule this booking to another date / time
    • No refunds are given
    • Cancellations 2 days or within – 100% payment – no Transfer date or time to another date
    • This is subject to current availability in Thunder Jet Whale Watching booking schedules
    • This applies to all tours and services including gift certificates

 

Departure and Arrival Times

  • Thunder Jet Whale Watching reserves the right to vary and change departure and arrival times.
  • Customers will be notified of the change.

Cancellations and Postponements

  • Any cancellation or postponement by the customer requires written notice to us, and written confirmation from us, that the booking is to be cancelled or postponed.
  • Any Cancellations by the customer which are received less than 7 days prior to the departure date will be subject to a 50% fee
  • Any Cancellations by the customer which take place within 7 days of the departure date will be charged the full tour fee.
  • If you, the customer request that your tour to be postponed more than 7 days but less than 30 days before the departure date, a 25% administration fee will be charged.
  • If you, the customer request that your tour to be postponed within 7 days of the departure date we will charge you a 50% postponement fee.
  • You will have the opportunity to reschedule if you postpone. Your rescheduled Tour is subject to availability and current bookings at the time.
  • Any cancellation or postponement by the customer of your rescheduled tour will result in forfeiture of all monies paid.
  • There are no exceptions to our cancellation and postponement policy. If you do not agree to these terms and conditions, please do not proceed with your charter booking.
  • Thunder Jet Whale Watching cannot be responsible for passengers’ failure to board the boat before the scheduled departure time. No refunds are payable for passengers who miss the boat under any circumstances.
  • If the weather / ocean conditions are bad, unsafe or unsuitable to proceed, or a combination of conditions and the tour has to be postponed you can:
    • Transfer / Reschedule this booking to another date / time
    • No refunds are given
    • Cancellations 7 days or within – 100% payment – no Transfer date or time to another date
    • This is subject to current availability in Thunder Jet Whale Watching booking schedules
    • Credit card payments are processed before the charter
    • This applies to all Thunder Jet Whale Watching tours and services including gift certificates

No Alcohol to be consumed

  • For safety reasons, Customers should not consume any alcoholic beverages before the whale watching tour.
  • We reserve the right to refuse customers who have consumed alcohol prior to the tour without refund.

Medication

  • If you are taking medication, you must seek advice from you doctor / healthcare professional on the correct medication for motion sickness prior to the tour.

Children

  • For safety reasons children must be 120 cm in height or taller
  • Children will be required to wear a lifejacket for the full length of the tour and while we are outside of Sydney Harbour. This is compulsory.